What does the red envelope mean?

In the Admin Centre > People tab, you may see a little red envelope next to some profiles. This means that the last email sent to their email address bounced. If you hover over the red envelope, it will tell you when this bounce occurred.

Our help page on Email deliverability and allowlisting has more information on why this can happen. 

It can mean that the email address has been added to our Sparkpost suppressions list and will need to be removed before they will receive anymore emails. 

We use Sparkpost to tell Appraisd when an email we have sent has hard bounced. This usually happens when the user's email address has been entered into Appraisd incorrectly or when an email address has been added to Appraisd before it's been activated by your IT team. Without this feature, we'd see many more people unable to log in or receive alerts due to incorrect email addresses.

If you see the red envelope on someone's profile, but they do have the correct email address in Appraisd, please click 'Edit' next to their name.

• Editing a user

At the bottom of the 'edit user' pop-up, you'll see a 'Remove email bounced warning'. When you click on this it will remove the email address from our suppressions list on Sparkpost and clear the bounce date. If unsuccessful, you will get an error message.