'Sorry - [email] already exists' error message

If you try to add, edit or deactivate a user who has the same email as another one on Appraisd, you will get the following error message. We use email addresses as the unique identifier for each user so no two email addresses can match across any account. 

To solve this, you will need to find where the email address is already being used.

Where to look?

Deactivated users

The first place to check is your deactivated user list. Go to the Admin Centre > People and apply a filter. This link will take you there if you're logged in to your account. If there are a lot of deactivated users, you can drill down by putting the email address in the search for text box.

If you find the email address here and it belongs to the same user, you can reactivate them.

If you find the email address here and it is being used for a different user, click edit and change it to something else (eg. put .old at the end). You will then be able to add the new user with the email address.

External feedback givers

Alternatively, if you're using external feedback, the email address might already be on the system if the user has previously given external feedback. 

Go to the Admin Centre > People and apply a filter. This link will take you there if you're logged in to your account. If there are a lot of external feedback givers, you can drill down by putting the email address in the search for text box.

If you find the email address here and it belongs to the same user, you will need to change the user to internal. To do this, please edit the user and change the User type to normal.

If you find the email address here and it is being used for a different user, click edit and change it to something else (eg. put .old at the end). You will then be able to add the new user with the email address.

Administration groups

If you're using administration groups, the user may be in an admin group that you don't have visibility over. To find out, please ask your main account admin.

If you can't find the user in your deactivated list, your external feedback-giver list or in a different admin group, they may be in a different account - please contact support@appraisd.com to find out.