If you try to add or deactivate a user who has the same email as another one on Appraisd, you will get the following error message. We use email addresses as the unique identifier for each user so no two email addresses can match across any account.
To solve this, you will need to find where the email address is already being used.
Where to look?
The first place to check is your deactivated user list. Go to the Admin Centre > People and apply a filter. If there's a lot of deactivated users, you can drill down by putting the email address in the search for text box.
If you find the email address here and it belongs to the same user, you can reactivate them.
If you find the email address here and it is being used for a different user, click edit and change it to something else (eg. put .old at the end). You will then be able to add the new user with the email address.
External feedback givers
Alternatively, if you're using external feedback, the email address might already be on the system if the user has previously given external feedback.
Go to the Admin Centre > People and apply a filter. If there's a lot of external feedback givers, you can drill down by putting the email address in the search for text box.
If you find the email address here, we will need to change the user to be internal. To do this, please edit the user and change the User type to normal.
If you're using administration groups, the user may be in a admin group that you don't have visibility over. To find out, please ask your main account admin.